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Industry Recognition

TIANB Annual Awards

Year after year, tourism operators throughout the province are working hard to deliver high quality products and a welcoming spirit for our visitors. Innovation, Creativity, Leadership and Vision are common qualities among tourism operators, however some people always strive to take it one step further. This is the case for these three outstanding tourism industry members who received provincial honours and awards for best practices.

Mrs. Rolande Thibodeau from the Ramada Plaza Crystal Palace, the Village Historique Acadien and L'Auberge Les Jardins Inn were recognized by the tourism industry for their commitment to excellence. Awards were presented to each of them at the Tourism Industry Association of New Brunswick's (TIANB) 27th Annual Conference held in Edmundston from May 26-28.

Mrs. Rolande Thibodeau has been awarded the prestigious Pioneer Award for her long time commitment and outstanding dedication to the promotion of tourism and the province of New Brunswick. Mrs Thibodeau is General Manager of the Ramada Plaza Crystal Palace Hotel in Dieppe. In 1981, Rolande Thibodeau joined a hotel chain as a Front Desk Agent. From 1986 to 1993, she moved through the ranks, holding a variety of positions before becoming General Manager of the Ramada Crystal Palace in 1995. Rolande Thibodeau is not only a great hotel Manager, she is also a leading ambassador of New Brunswick and its many tourism offerings!

L'Augerge Les Jardins Inn has been awarded the 2010 ACOA Tourism Atlantic Technology Award for successfully engaging technology to enhance the travel experiences of visitors to New Brunswick. The Inn implemented online booking and the ability to up sell, while creating a visually appealing website that meets many of the recommended best practices.

The Village Historique Acadien (VHA) has been awarded the Sustainable Tourism Award presented by Parks Canada for harmonizing economic objectives with the protection and enhancement of our natural and cultural heritage. By gathering interpreters from all areas of the Acadian Peninsula and adjoining regions, the VHA contributes to linking communities together. The respect for environment and preservation of local fauna and flora for which the VHA are well known is not only attuned with the VHA's success, but a foundation of its many achievements.

Business Recognition

Each year, TIANB recognizes organizations that have made training an integral part of their business plan. The following have trained more than 80% of their staff in customer service in 2009 and received a Business Recognition Award during TIANB's Annual Conference:

  • Aquila Tours
  • A Tanner's Home Inn
  • Casino New/Nouveau-Brunswick
  • Coastal Inn Champlain
  • Coastal Inn Sackville
  • Complexe Les Deux Rivières
  • Greater Moncton International Airport / Aéroport international du Grand Moncton
  • Metepenagiag Outdoor Adventure Lodge
  • Metepenagiag Heritage Park
  • Ramada Crystal Palace / Ramada du Palais Crystal
  • Roads to Sea Guided Tours
  • Rodd Miramichi River Hotel

The Acadian Peninsula was also awarded SuperHost Destination for their achievement in training 174 people in customer service in 2009.

Congratulations once again to all these industry members. Your commitment to excellence is what makes tourism a vibrant and viable industry that all New Brunswickers can be proud of!