Today’s employers want flexible, facilitator-led, training options that are delivered in small group settings in a few hours to one day. Many soft skills cannot be taught, our customizable training focuses on interactive opportunities to practice customer service and professionalism in various settings, in order to assess and improve an individual’s inherent reactions to real-life scenarios.  The Skills Gain program is designed to not only focus on the acquisition of these very skills, but is also highly reliant on the expertise that can be obtained by partnering with experienced trainers who know the importance of the application of knowledge in addition to the retention of knowledge. A Workshop format makes the most sense in developing these skills due to the flexibility and face-to-face nature of this type of instruction.