Training & Development
Training and Professional Development for better Attraction, Retention and Productivity
Training employees is an essential activity for all organizations. Training provides employees with the key knowledge and skills that they need to perform their job.
Benefits of training:
• As the business world is continuously changing, organizations need to provide their employees with training throughout their careers. If they choose not to provide continuous training they will find it difficult to stay ahead of the competition.
• Another benefit of training is that it will keep your employees motivated. New skills and knowledge can help to reduce boredom. It also demonstrates to the employee that they are valuable enough for the employer to invest in them and their development.
• Training can be used to create positive attitudes through clarifying the behaviors and attitudes that are expected by the employee.
• Training can be cost effective, as it is cheaper to train existing employees compared to recruiting a new employee with the skills you need.
• Training can save the organization money if the training helps the employee to become more efficient.
TIANB provides a wide range of products and services designed to achieve high levels of customer satisfaction and enhance tourism experiences.
Furthermore, we are constantly reviewing our training services to meet the real needs of the industry.
Click Here for an Overview of Training Services
One day, Food and Beverage Server Program:
The Food and Beverage Service Program has been designed specifically for the needs of the Tourism Industry Restaurant Sector Food and Beverage servers in New Brunswick.
The program provides participants with the knowledge, skills and attitudes required to be considered competent as a Professional Food and Beverage server.
The program introduces the participants including managers, servers, bartenders, sommeliers, host staff and bus staff to a broad range of food and beverage standards and expertise including; the enhancement of Customer Service skills; redefining Professionalism, and various types of selling techniques. Responsible Beverage service is also incorporated in the program to help create and encourage a safer environment for the server and a more pleasant dining experience for the guest.
Two day, Supervisor Program:
The Supervisory Skills Program is the first step in becoming recognized as a Professional Supervisor. The certification process is based on the nationally recognized emerit occupational standards developed 'by the tourism industry sector for the tourism industry sector'. The standards represent the collective expertise of practiced and active Supervisor sector professionals across Canada.
This program symbolize the knowledge, skills and attitudes required to be considered competent as a Supervisor. Upon completion of the 2-day, instructor lead program, participants will have completed the first step. After passing the written exam they will have the option to study the Standards in more detail and work toward the National level exam, experience and performance review.
Developing Super Hosts to greet customers
Our flagship one day customer service course SuperHost has gone from an annual 240 seats in 2006 to 756 seats in 2009. A 315% increase in four years. In fact Superhost has been delivered in both languages throughout the province to 1733 New Brunswickers. We are proud to recognize entire communities such as the Miramichi are SuperHost certified.
In 2010 the delivery of the program has gone through extensive change. We went to you to ask you what you thought and have incorporated the much needed enhancements and updates to the program.
In particular, we added new communication techniques, new concepts for dealing with a variety of customers anew level to professionalism.
The result is sparkling and fun. We have designed a few optional short programs that may be used as 'added features' for no additional cost. These modules are in response to the Industry's needs and are in keeping with relevant customer service training in an ever-changing, diverse environment.
We included Food Safe and Responsible Beverage to our canon of programs in the last 2 years with significant popularity. With risk management top of mind for so many operators these two programs are the way to go. Reducing Insurance premiums is not the only stimulation for the growth.
Good business practices and staff retention play a major role in choosing these programs. Both programs have become highly sought after from bars, restaurants, cafe's, casino floors and hotels, golf courses and various festivals and attractions.
The pinnacle credential for tourism Professional
We know that employee retention can be arduous, we also know that recognizing staff can be a sure fire way of keeping them. emerit certification has been deemed nationally, a qualified tool for ensuring best practices and instilling pride among employees in your winning team.
This Self-learned certification is flexible and specifically designed to suit your needs as the employer. Many properties and operations in New Brunswick and throughout the country as well as the US have engaged in emerit training as a professional development opportunity for their staff.
393 persons from NB are registered including 20 over the past year who have successfully completed their emerit certification in many tourism operations like yours.
Housekeeping Room Attendant fact sheet
Heritage Interpreter fact sheet
Providing youth with the tools to hone their personal skills
TIANB spends time on the road promoting Tourism as a viable career option in a number of High Schools throughoutNew Brunswick.
We offer Employability Skills , a half day workshop that has been offered to students since 2005 and continues to provide an opportunity to develop and hone their personal skills prior to their "first" job interview.
In addition to that we include a presentation on "a career in tourism" to ensure their interest is piqued for this career path.
Hiring foreign workers contributes in filling labour shortage
Like many other industries in Canada, the tourism sector is increasingly experiencing skill and labour shortages. Each year, Canadian employers hire thousands of foreign workers to help address these shortages.
Employing foreign workers can be an essential part of a company's business strategy. Foreign workers can fill labour shortages in New Brunswick and bring new skills and knowledge to help the province's economy grow.
We can help secure the labour market opinion for you the industry and put you in touch with the skilled assistance required for engaging in the process of hiring a Temporary Foreign Worker.
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