Atlantic Canada Visitor Satisfaction Program        

The importance of quality and a "quality experience" is synonymous when speaking of a vacation and / or travel experience. Discussions among industry operators and government representatives from across the Atlantic region continuously identify the need for there to be a way to "measure" the quality of an experience or the satisfaction of a visitor at an accommodation, restaurant and attraction.

In keeping with consumer expectations of having a "quality experience," the Atlantic Canada Tourism Industry Association Caucus will provide a Quality Assurance/ Visitor Satisfaction Program for small and medium sized accommodations in Atlantic Canada. The program will allow visitors to rate their experience at accommodations throughout Atlantic Canada and enable operators to learn more about their individual strengths and weaknesses.

The program will also gather macro information for each province, which will identify service deficiencies and help demonstrate how operators can enhance the visitor experience and in turn, improve the overall operation of their business. TIANB will play a pivotal role in developing and delivering training to operators based on the macro feedback collected.

More information on this program will be available soon.