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The importance of quality and a "quality experience" are synonymous when speaking of a vacation and travel experience. Discussions among industry operators and government representatives from across the Atlantic region continuously identify the need for a way to "measure" the quality of an experience or the satisfaction of a visitor at an accommodation, restaurant or attraction.
In keeping with consumer expectations of having a "quality experience," the Atlantic Canada Tourism Industry Association Caucus provides a Quality Assurance/ Visitor Satisfaction Program for small and medium sized accommodations in Atlantic Canada. The program allows visitors to rate their experience at accommodations throughout Atlantic Canada and enable operators to learn more about their individual strengths and weaknesses.
The program also gathers macro information for each province, which will identify service deficiencies and help demonstrate how operators can enhance the visitor experience and in turn, improve the overall operation of their business. TIANB plays a pivotal role in developing and delivering training to operators based on the macro feedback collected.
The Visitor Satisfaction Program (VSP) in partnership with Atlantic Canada's four tourism industry associations, ACOA and the four departments of tourism in Atlantic Canada is accepting participants for its Visitors Satisfaction Program for accommodation and campground operators in Atlantic Canada.
Operators pay an annual modest participation fee ($50.00 to $100.00). Unique to this program is the amount of quality research available to each operator specific to their individual property. Learn from your guest "how you are doing" as well as, "how you are doing compared to other operators in your region, province and throughout Atlantic Canada".
Early results are having our operators make comments such as:
"Having an unbiased user friendly system in place that guests can provide honest feedback about the property they have stayed at, is extremely important to be a part of. Logging in often and sharing this information with our management team has made us a much more guest oriented property".
Jim Gertridge Rodd Miramichi River, A Rodd Signature Hotel
"Any feedback we get is a chance to improve and any chance we get to improve is better for our business". Diane Maher, Comfort Inn, New Glasgow
" responses are coming back fabulous it's really good input for us to know what's important for our guests". Ann Pilon, A Charming Victorian B and B, Sydney
Don't miss your opportunity to gather quality information and feedback from your guests.
Contact Scott Kennah 1-800-668-5313