Skills Gain provides focused training on high priority skill areas for employees in New Brunswick.
Training needs are identified through optional individual assessments, then specific training which targets the deficient areas is offered to the employees.
This course includes 5 core modules, focusing on skills integral to the profile of a competent worker in the tourism industry:
Module 1 – Customer Service
Participants will be able to implement methods of maintaining professionalism in all facets of customer service, explain the differences between requests, comments, and complaints, and address and solve customer complaints.
Module 2 – Interpersonal Skills
Participants will be able to identify various roles and responsibilities of team members, and practice behaviors that show commitment to being part of a team. They will also provide feedback, practice being assertive, and manage conflict in a customer service setting.
Module 3 – Professionalism
Participants will learn to display self-esteem and confidence and be able to describe “respect for others”. They will be able to explain guidelines for professional behavior and identify how to take initiative.
Module 4 – Communication
Participants will strengthen written communication skills, recognise non-verbal communication, and refine communication technology use. They will improve customer communication skills and learn how to communicate effectively in resolving conflict.
Module 5 – Thinking Skills
Participants will learn to apply critical thinking strategies, implement decision making procedures, practice problem solving methods, and use logic.
Individual modules - online:
$20 for TIANB members
$30 for non-members
All 5 modules (package deal) - online**:
$80 for TIANB members
$120 for non-members
All 5 modules - classroom**:
$110 for TIANB members
$175 for non-members
**Includes TIANB Provincial Certification
ONLINE training: Click here to register for online training now. Available as individual modules or as a package.
Do your employees have the skills and knowledge
to deliver the ultimate customer experience?
Call today to book your assessment!